Returns /Exchange Form
Enter your order number and the email you used at checkout, choose the ring, and tell us what you would like: a different size, a different ring, a refund or store credit. You will get a reference number straight away and an email with what to do next.
Custom-made and precious-metal rings are checked personally by our team before anything is confirmed. Policies are below the form.
Step 1 of 4
Start a return or exchange
Pop in your order number and the email you ordered with, and we will pull up your order.
Step 2 of 4
What are you sending back?
Why is it going back?
Step 3 of 4
What would you like us to do?
Clearance and mystery items can be exchanged but not refunded.
Pick your new size
Greyed-out sizes are out of stock right now.
Step 4 of 4
That's in - thank you
Your return reference is:
What happens next
We review your request and email you the return instructions, including where to post it and what to write on the parcel. Please hang on to the ring until you hear from us.
Track this return - we have emailed you the same link.
The Exchange Process
1. Send your request using the form above. You will get a reference number (RMA) and a confirmation email.
2. We approve it and email you the return instructions.
3. Post the ring back to the address below in its original condition, with your RMA number inside the parcel. You cover the return postage.
4. Once it arrives at our warehouse we send your replacement, or process your refund or store credit, and email you at each step.
Return to:
Mens Rings Online
#1240, 80 Flinders Parade
North Lakes, QLD, 4509
Australia
Returns/Exchanges Policy
You can check out our returns/exchanges policies below, but ultimately just fill out the form above and we’ll get back to you as soon as possible.
Silicone Rings
– Wrong size or style? no problem, just send it back in original condition and we’ll exchange it for you. You’ll just need to cover the shipping. If you want a full refund, no problem, we’ll organise that for you too.
In-stock Titanium/Tungsten Rings
– If you need to exchange your titanium or tungsten ring, just send it back and we’ll exchange it for you, you’ll just need to cover return shipping costs. Just want a refund? No problem, we can do that too, so long as the ring is in original condition with tag.
Custom Titanium Rings
– If you order a custom titanium ring and find that it is the wrong size, get in touch and we’ll see what we can do, although please be aware that exchanges for custom rings are on a per case basis and will normally have a custom fee attached. We highly recommend getting our free ring sizer first to avoid this.
Gold and Platinum Rings
– Wrong size? No problem, you can either get it resized at a local jeweller, or you can send it back and we’ll organise it for you at a small cost.
– Want a refund? Unfortunately custom precious metal rings can only be returned for a refund if it is not as described, however we never want our customers to end up with something they aren’t happy with, so get in touch and we’ll see what we can work out for you.